Every release that matters to agencies, as it ships. Pulled automatically from the update feed — explained on the blog and unpacked live on member calls.
262 updates match the current filters.
ImprovedWhatsAppOct 26, 2026
WhatsApp Flows in your customer's language
WhatsApp appointment booking flows now support 13 languages and regional variants, including Spanish, French, Portuguese, and German. Selecting a language automatically translates the entire booking experience, from date and timezone pickers to confirmation buttons, with a live preview available before publishing. Custom form flows also naturally render in whatever language you write them. This removes friction for international leads, allowing agencies to improve booking conversions across non-English speaking markets.
WhatsApp phone calls can now be automatically recorded and transcribed directly within the customer's conversation thread. Speaker-separated, searchable transcripts allow your team to quickly review details, settle disputes, and train staff without listening to entire audio files. Automated call announcements ensure consent is gathered upfront in the caller's language before recording starts. This eliminates lost context from phone conversations and keeps your entire team aligned on past commitments.
HighLevel added a collection of 52 pre-written messaging drafts for WhatsApp, covering key industries and six languages. Users can search, customize, and live-preview these drafts before sending them to Meta for approval. This allows agencies to launch client campaigns much faster without writing copy from scratch. Built-in compliance with Meta’s structural rules also helps reduce template rejections and simplifies multi-lingual outreach.
HighLevel updated the WordPress management experience with a streamlined left-hand navigation menu and an upgraded overview table. All site management tools, analytics, and security features are now grouped into clear categories, and users can switch between different client sites directly from the sidebar. The main dashboard table also displays key health metrics like uptime, updates, security threats, and storage across all sites at a glance. This redesign speeds up daily site administration and helps agency owners quickly spot which client sites need attention.
HighLevel now includes built-in security scanning and hardening tools for all hosted WordPress sites. Agency owners can run security checks, review vulnerability reports in plain English, and execute one-click fixes backed by automatic safety backups. A new overview column also tracks threat counts across all client websites at a glance. This allows agencies to proactively protect client sites and close common security vulnerabilities without relying on third-party plugins.
You can now send forms directly within WhatsApp conversations, allowing leads to answer questions without leaving their chat window. This eliminates drop-off caused by external links, keeping prospects engaged and accelerating lead qualification. You can easily convert existing forms into interactive WhatsApp flows using a live preview builder. All form responses automatically map directly to contact records in your CRM, removing the need for manual data entry.
You can now send scrollable multi-card messages on WhatsApp to feature up to ten products or services at once. Each card includes its own image or video, custom text, and interactive buttons. Meta bills the entire carousel as a single marketing message, drastically reducing sending costs while preserving customer frequency limits. Specific button clicks also provide sharper intent data, allowing automated workflows to trigger targeted follow-ups based on the exact item a customer selects.
Blog posts now include interactive comment sections where readers can post replies, attach images, and react using a simple passwordless login. Team members can easily moderate, approve, and respond to comments from a central management tab using an official moderator badge. This update helps agencies build engaged online communities and answer customer questions publicly while keeping complete control over what appears on their clients' sites.
Social Planner: Invite clients to connect social accounts
Agencies can now send clients a secure, password-protected link to connect their own social media profiles to the Social Planner. Clients complete the connection on an external page, eliminating the need for them to share sensitive password credentials or gain full access to the sub-account. Once connected, the social channels automatically integrate into the sub-account for immediate use. This streamlines client onboarding while maintaining strict security controls. Agencies can easily monitor, extend, or revoke invite links at any time.
Users can now filter their Conversations inbox using six new criteria: Opportunity Pipeline, Stage, and Status, Channel Account, Last Call Status, and Contact Type. These filters can also be combined using AND/OR conditions to build custom inbox views. This update brings key CRM data directly into the messaging view, allowing sales and support teams to instantly pinpoint missed calls, active deals, or specific channel accounts without navigating between different sections of the platform.
Comments on social posts created through the Social Planner now stream directly into the unified Conversations inbox alongside emails, texts, and DMs. New commenters automatically become contacts, eliminating duplicate entries while allowing teams to reply publicly or send private DMs from one place. Staff can view the original post context and filter for buying-intent keywords like price or interest. This streamlines lead capture and helps teams convert social engagement into sales opportunities without switching between platforms.
Users can now search for specific words or phrases across their entire Conversations inbox or within an individual chat thread. Search results highlight matching text and can be filtered by date, channel, message owner, and attachments. This update eliminates the need to manually scroll through long conversation histories to find past details like quoted prices or agreed-upon dates, significantly saving time for support and sales teams.
✨ Reviews AI Agents are now more flexible and customisable
Reviews AI Agents now include enhanced customization controls for brand voice, safety guardrails, and manual review holds. Users can set specific tones, length limits, and sign-offs while preventing the AI from making risky statements like refund promises or fault admissions. Sensitive reviews can be held for human approval before publishing, and a new live preview lets you test output across different review scenarios. These updates give businesses tighter control over automated review replies while protecting their brand reputation.
Agencies can now manage Reviews AI settings for multiple sub-accounts at once directly from the agency view. Account owners can set response modes—Off, Suggestive, or Auto—for one or several client accounts in bulk. Agency and sub-account settings automatically stay in sync, eliminating the need to configure review automation account by account. This gives agencies centralized control and speeds up the management of AI review responses across their entire network.
HighLevel has added a new Social Intelligence tool in limited beta within the Social Planner. Agencies can now monitor brand mentions, track emerging industry trends, and analyze competitor performance across social platforms from a single workspace. The feature includes AI-generated conversation summaries, searchable keywords, customizable alerts for sentiment or volume changes, and historical topic tracking. This helps agencies quickly gather market insights, monitor brand reputation, and refine content strategies without relying on external monitoring software.
Agencies can now add sixteen customizable review and reputation metrics directly to their main location dashboards. This update allows users to track review request volumes, customer feedback sentiment, and team response speeds alongside existing business metrics. Centralizing these insights makes it easier to demonstrate proof of work to clients, monitor review health at a glance, and identify response bottlenecks without switching between tabs.
Workflows now include a trigger for Social Planner posts, allowing you to automate actions based on social publishing events. You can automatically trigger sequences when posts are submitted for approval, approved, rejected, scheduled, published, or failed. Workflows can also be filtered by platform, post type, content category, tags, or specific social accounts. This removes the need for manual post-monitoring, speeds up approval workflows, and immediately alerts your team if a post fails to publish.
HighLevel expanded its content library with a large collection of pre-built assets across multiple industries. The release features new templates for funnels, surveys, social media, and ad campaigns on Facebook, Google, and LinkedIn. It also introduces 52 bilingual English and Spanish WhatsApp message templates and a new Gym Snapshot. These ready-to-use resources help agencies build client campaigns much faster and scale their services across diverse niches.
📝 Attach Forms When You Create Service/Rental Bookings In-App
Agency teams can now attach and complete intake forms directly within the app when manually creating service or rental appointments for clients. Contact information automatically pre-fills into the form, and irrelevant elements like CAPTCHA or payment fields are hidden to streamline internal data entry. This update ensures consistent intake records regardless of whether a booking is created online by a customer or manually by your team.
The HubSpot Importer now allows users to filter contacts, deals, companies, and tasks by their creation or last modified dates before transferring them into HighLevel. You can set relative date ranges or exact dates, preview updated record counts in real time, and apply identical filters across all data types simultaneously. This ensures only relevant, active data is migrated, resulting in faster imports and significantly less post-migration cleanup.
