Every release that matters to agencies, as it ships. Pulled automatically from the update feed — explained on the blog and unpacked live on member calls.
169 updates match the current filters.
ImprovedAutomationsSep 11, 2026
Workflow Publish & Validation Gate
Workflows now block publication if any configuration errors exist, preventing broken automations from accidentally going live. All system errors are now merged into a single sidebar that lets you jump directly to the issue or use AI to resolve it. You can also save your draft progress even when errors are present, allowing you to finish building later. This update ensures safer client automations and eliminates guesswork when troubleshooting setup issues.
Platform users can now manually attempt payment recovery on unpaid subscriptions using NMI, Authorize.Net, Square, and Mercado Pago. When automatic payment retries fail, you can collect past-due balances directly from the subscription details page using an existing saved card or by entering a new payment method. Card retries are capped at three attempts before a 24-hour cooldown takes effect. This update gives businesses greater control over recovering lost revenue and reducing subscription churn directly inside the platform.
🎙️ Communities - Voice Notes in Posts and Comments
Community members can now record voice notes directly or upload audio files within community posts and comments. The update includes an inline audio player with adjustable playback speeds up to 2x and support for multiple attachments per post. This provides a faster, more personal way for users to engage, share updates, and give detailed feedback without having to type out lengthy responses.
Ask AI can now search the App Marketplace using natural language to recommend relevant tools directly within a chat. Instead of searching manually, users can simply describe the business capability or integration they need, and the AI will suggest matching apps. Agency owners retain full control over this feature and can easily toggle sub-account access on or off through their Marketplace settings.
Published Meta campaigns in Ad Manager now feature Meta-generated optimization suggestions directly on the campaign review screen. Users can review actionable feedback, including impact ratings and expected performance improvements, and quickly apply changes to their campaign settings. This streamlines post-launch ad management by eliminating the need to log into Meta Ads Manager to identify and execute performance tweaks.
Your Sub-Account's Customizations Are Now Protected When You Apply a Snapshot
Applying a snapshot to a sub-account during SaaS enablement now detects potential conflicts with existing customizations. If the snapshot would overwrite assets like funnels or websites, a warning prompt lets you choose whether to keep your current work or accept the snapshot version. Bulk SaaS enablement automatically protects your existing assets by default. This update prevents accidental data loss and gives you complete control when updating sub-account setups.
Custom forms attached to Services and Rentals now fully support post-booking conditional logic and submit actions. Enabling a new global toggle allows form rules—such as custom redirects, unique messages, or lead disqualifications—to trigger immediately after a booking is completed. This gives businesses total control to tailor or gate the confirmation experience based on how a client answers form questions. Safe fallbacks also ensure standard settings apply if a form lacks custom post-booking rules.
GPT Image 2.5 in AI Image Generation Action In Workflows
You can now select the new GPT Image 2.5 models, Flare and Sunburst, inside the AI Image Generation workflow step. Flare offers higher-quality generation at faster speeds for routine content, while Sunburst provides precise control for high-end campaign visuals. These models significantly improve subject consistency across multiple images and allow you to swap specific elements like backgrounds or copy without altering the main subject. This makes it effortless to automate localized, brand-consistent marketing visuals directly within your workflows.
Add Reference Images in AI Image Generation Action
Workflows now support up to five reference images within the AI Image Generation action using uploads, the Media Library, or dynamic URLs. This allows the AI to use actual visual assets—such as exact logos, specific subjects, or precise settings—rather than relying strictly on text descriptions. Because dynamic URLs accept custom values from contact fields or webhooks, agencies can automatically generate unique, brand-consistent visuals tailored to each individual contact at scale.
Rental booking customers can now cancel their reservations online via a self-service link included in their confirmation messages. Operators can configure an optional cancellation cutoff window and capture cancellation reasons directly in the booking record. This update reduces routine support requests and phone calls for agencies and their clients, while ensuring operators retain full manual control over financial refunds and security deposits.
Agency Workflow Settings: Default Builder for Workflows
Agency owners can now set a default workflow builder, choosing between Standard or Advanced, globally from a new Agency Settings page. Applying this setting updates all existing sub-accounts at once and automatically enforces the choice for any newly created sub-accounts. This saves significant administrative time by removing the need to manually configure workflow builder preferences inside every individual sub-account.
HighLevel has updated the user management interface across both agency and sub-account settings to make navigation faster and cleaner. Personal profile pages are now organized into separate tabs, and adding or editing user permissions features a searchable, modular layout. Additionally, the "Team" and "My Staff" menu items have been standardized under a single label called "Users." While all functionality and permissions remain unchanged, this redesign makes managing team members and personal account settings significantly less cluttered.
Fixed: Incorrect Billing Amount Shown for HUF-Priced Plans
A display issue in the client portal billing view previously showed Hungarian Forint (HUF) plan prices at 100 times their actual cost. This visual bug has been resolved, and the billing view now automatically displays the exact HUF price configured by the agency. This ensures clients see accurate subscription costs without confusing or alarming price overstatements.
AI Studio: Introducing SSR + Server Functions + Secrets
AI Studio now builds full-stack web applications rather than simple static websites. New projects feature server-side rendering, which drastically improves search engine optimization and social media link previews. Built-in server functions, REST APIs, and a secure secrets manager allow you to run backend logic and safely connect third-party services without exposing API keys in the browser. This enables agencies to create complex, dynamic web apps natively within the platform.
Transfer calls to Mobile, Web, phone and SIP of a user - no personal phone number required 📞
Team members can now transfer active calls directly from the mobile app to other staff members, even if those colleagues do not have a personal phone number set up. The system supports both warm and blind transfers and simultaneously rings all devices assigned to the receiving user, including the web app, mobile app, and SIP desk phones. Call recipients will also see caller details and who initiated the transfer. This makes team call handling on mobile seamless and eliminates the need for dedicated personal numbers for every staff member.
Businesses can now set specific operating schedules for individual AI agents across selected communication channels. This prevents unintended late-night replies and allows you to configure custom off-hours auto-responses, tag incoming contacts, and notify team members. Once business hours resume, the system can automatically follow up with leads who reached out overnight, ensuring seamless customer management without requiring 24/7 manual oversight.
Workflows now include an automated image creation action powered by AI models like GPT and Gemini. You can build dynamic prompts using contact data, apply brand guidelines, and customize output settings to generate unique visuals automatically. Each generated image is saved to your media storage and provides a public URL for use in subsequent steps. This allows your automations to dynamically create and send personalized images directly through emails, text messages, or social posts tailored to individual contacts.
Workflows now feature a new AI action that analyzes image URLs based on custom prompts. Agencies can automatically read text from receipts and documents or get written image descriptions inside their automation flows. The extracted text output can then be saved to custom fields, sent via SMS or email, or passed to later workflow steps. This allows systems to actively interpret visual content instead of just passing image files along.
Improved: Dynamic Value Chips with Improved error segmentation
Workflow dynamic value chips now use three color states—blue, yellow, and red—to help you troubleshoot custom values more accurately. Blue chips show variables available in the current workflow, while yellow chips highlight valid platform fields that are missing a local data source. Red chips are now strictly reserved for actual typos and non-existent fields. Additionally, spacing differences inside bracket tags no longer trigger false errors. This makes it easier to distinguish between broken tags and variables intentionally passed between workflows.
📞 More Reliable Missed Call Text Back with Smarter Number Selection
Missed Call Text Back now automatically selects an alternative text-enabled phone number if the number a customer called cannot send SMS. Previously, automated follow-ups would fail if the dialed number was call-only, unverified, or part of a call tracking pool. The system will now fall back to a previously used number, a default outbound number, or another SMS-capable line in the account. This ensures your automated responses still reach leads reliably without manual intervention.
