Editorial standards

How topics are selected

Topics come from what members are stuck on. Questions raised on the live calls and inside the community, recurring problems in the five focus areas we cover, and changes shipped by HighLevel drive what gets written next. We do not accept payment to choose a topic, and no partner can buy a place on the editorial calendar.

How technical instructions are tested

Step-by-step instructions are written from work done inside a real HighLevel account, and the steps are walked through as written before publishing. Where something has not been tested first-hand — for example a feature we do not have access to — the article says so instead of implying we verified it. HighLevel changes frequently, so we ask readers to confirm critical steps in their own account before relying on them for client work.

How official sources are used

Where HighLevel publishes official documentation, release notes, or a changelog, we treat it as the authority on how the platform is supposed to behave and link to it rather than paraphrasing it as our own. Our feature-update feed is sourced from the public HighLevel changelog and product feedback board. We are not affiliated with HighLevel and do not speak for them: anything that is our interpretation is presented as our interpretation.

How third-party claims are evaluated

Claims made by a vendor about their own product are treated as marketing until they are checked. Before we repeat a claim we look for the vendor's own documentation, try the behaviour where we have access, and attribute the claim to its source. Pricing, limits, and integration details are attributed and dated because they change. If we cannot substantiate a claim, we either label it as the vendor's claim or leave it out.

How affiliate relationships are disclosed

Some outbound links are affiliate links, meaning Nexus Hub may earn a commission if you sign up through one. It never changes what we recommend or what you pay. Affiliate and other commercial relationships are disclosed on the page where the recommendation appears, and partner records state the relationship type. Commission never determines ordering, inclusion, or the wording of a recommendation, and payment cannot buy a positive review.

The standing disclosure we apply site-wide: Some outbound links on this page are affiliate links. If you sign up through one, Nexus Hub may earn a commission at no extra cost to you. It never changes what we recommend or what you pay. Partner listings and the terms we will and will not accept are set out on Partner with Nexus.

How corrections are handled

We correct errors rather than quietly delete them. When an issue is reported we check it against the platform or the original source. If it is a real error, we fix the content. Material corrections — anything that changes the meaning, the outcome of a set of steps, or a factual claim — are noted in the article's change log so readers can see what changed. Typos, formatting, and wording clean-ups are fixed without a change-log note.

How last-verified dates work

Time-sensitive content carries a date showing when it was last checked. That date means a person reviewed the content against the platform or the source on that day — not that the page was merely re-published. When a review results in a change, the date moves. When we review and nothing needed changing, the date also moves. An older date is a signal to verify anything critical yourself, not a claim that the content is stale.

How AI-assisted content is reviewed

We use AI tools in production — for drafting, summarising source material, and generating cover images. AI output is never published unreviewed: a person edits it, checks any factual or technical claim against the platform or the original source, and is responsible for what goes out. AI is not used to fabricate results, quotes, testimonials, or test outcomes.

How representative examples are labelled

Illustrative material is labelled as illustrative. Sample conversations, example dashboards, and walkthrough scenarios on this site are written as representative examples and say so on the page. Member quotes and testimonials come from real members through our testimonial collection tool and are not edited to change their meaning. We do not present composite or invented results as real outcomes.

How readers can report an error

If something on this site is wrong, out of date, or unclear, tell us. Point us at the page and the specific claim, and include what you saw in your own account if it differs. Reports from members are usually raised on the live calls or inside the community, and anyone can reach us using the contact details on this page.