Is Nexus Hub officially affiliated with HighLevel?

No. Nexus Hub is an independent community and educational resource. It is not affiliated with, endorsed by, or sponsored by HighLevel. That independence is the point — we can tell you what to avoid, not just how features work.

Is this for beginners or experienced users?

Both. New agencies use the setup courses and A2P checklists to get running. Experienced operators use the live calls and snapshots to skip the trial-and-error on new features.

When are the live calls?

Monday 11 AM CT and 4 PM CT, Wednesday 11 AM CT, Friday 11 AM CT and 4 PM CT. Five calls a week, hosted by Charles Higgins.

Are the calls recorded?

Yes. Replays are available to members in the community.

What kinds of resources are included?

Snapshots, SOPs, checklists, templates, scripts, courses and recordings — all kept current as HighLevel changes.

Can I ask questions about my specific setup?

Yes. That's the point of the live calls and the community. Bring your account details, get answers you can implement the same day.

Yes. Team access is included in the single $49/month membership. No per-seat upsells.

Can I cancel anytime? Are there refunds?

Cancel anytime. No trials and no refunds — you know what you're getting before you join, and every call is described upfront.

How is this different from free Facebook, Skool or YouTube communities?

Answer quality, live implementation help and content that gets updated. Free groups are great for hobbyists. Nexus Hub is built for operators who need to ship this week.

How is it different from official HighLevel training?

Independence. Official training explains features. Nexus Hub can tell you when a feature isn't ready, when a workaround is better, and when the answer is 'don't build that'.

What happens immediately after joining?

Instant access. Post an intro, pick your current challenge, and join the next call — never more than two days away.

Independent support for HighLevel agencies

Where HighLevel agencies get unstuck.

Get practical answers, live help, proven templates and a community of agency owners who understand what you are building.

Join Nexus Hub See what's included

$49/month · cancel anytime · no trials

Member question · Workflows · 2h ago

"My appointment reminder workflow fires twice when a contact rebooks. What am I missing?"

AnsweredCharles · live on Wednesday's call

Check the trigger filters — a rebook re-enters the workflow unless you add 'stop on response'. Here's the exact setting…

Live this week · 5 calls

Mon · Wed · Fri with Charles

11 AM CT, plus 4 PM CT Mon and Fri

Snapshot

Reactivation snapshot

In the community

SOP

Onboarding SOP

In the community

Next step: test the fix

The reality

HighLevel is powerful. Figuring it out alone is exhausting.

Too many scattered tutorials

Twelve videos, three answers, none current.

Advice without implementation help

You know the what. Nobody shows the how.

Platform changes that are hard to follow

Features move. Your setup breaks quietly.

Questions too specific for support articles

Your setup isn't in the docs.

Nexus Hub gives you one place to ask, learn, build and move forward.

What are you stuck on?

Pick the thing slowing you down.

Common problems

Which plan and setup do I actually need?
My domain and A2P registration are stuck
I don't know what to build first

Community resources

Course

New agency setup

90 min

Checklist

A2P registration checklist

20 min

Best live call

Monday Q&A · 11 AM CT

Sample thread

Dana · new agency

Stuck on subaccount setup for my first client…

Answered· 6 replies

Get help with this

What you get

Everything agency owners actually need.

Get answers

Live Q&A five times a week with Charles.

Join a live call

Build faster

Snapshots, SOPs, templates, checklists and working examples.

Browse the resource library

Learn clearly

Focused courses and walkthroughs without unnecessary theory.

Explore the courses

Grow together

Ask questions, share wins and learn from experienced owners.

Meet the community

Stay current

Feature-update feed and independent explanations on the blog.

See feature updates

Live with Charles — five calls a week

Bring the problem. Leave with a next step.

Monday

11 AM CT4 PM CT

Two sessions — pick the one that fits your day.

Wednesday

11 AM CT

Midweek session — bring what broke since Monday.

Friday

11 AM CT4 PM CT

Close the week with working answers.

Hosted by Charles Higgins inside the community · replays available to members in the community

Inside the community

Real questions. Useful answers.

No posturing, no engagement bait. Members ask about their actual setup and get answers they can implement the same day.

Workflows & AutomationsAgency OperationsSaaS OffersClient OnboardingWins & Feedback

Marcus · SaaS agency

How are you handling client onboarding for SaaS-mode subaccounts without a full-time VA?

Accepted answerCharles

We run a three-email sequence plus one 20-minute kickoff call, all from a snapshot. I'll link the SOP below — copy it and swap your branding.

Client Onboarding SOPCovered liveFriday replay

Peer reply

Implemented this last month — cut onboarding from 2 weeks to 3 days.

+4 replies

Preview

What's inside the library.

Snapshot

Database reactivation campaign

Full workflow, emails and SMS copy. Import and customize.

~45 min setupUpdated Jul 2026

Course

New agency setup, start to first client

Nine short lessons. No theory padding.

90 minUpdated Jul 2026

SOP · Members

A2P 10DLC registration walkthrough

Step-by-step with current carrier requirements.

~30 minUpdated Jul 2026

Static preview cards — the searchable library lives inside the community.

How it works

Four steps from stuck to shipping.

Step 01

Join through the community

$49/month checkout, instant access.

Step 02

Choose what you need help with

Introduce yourself and pick your current challenge.

Step 03

Use a resource or bring it live

Grab the template or ask Charles on the next call — never more than two days away.

Step 04

Implement with support

Post progress, get feedback, keep moving.

Member stories

In their own words.

HighLevel agency owners on what changed after joining Nexus Hub.

See all member stories →

Independent by design

Hosted by Charles Higgins — on every call, five times a week

Charles is the founder of Pinnacle AI and a SaaSpreneur Gold Award winner. Nexus Hub grew out of years of helping agency owners solve actual HighLevel problems — not recycled sales pitches.

The guidance is independent, practical and grounded in what works inside real accounts.

Founder, Pinnacle AI SaaSpreneur Gold Award winner

Blog

From the blog

All posts →

Agency strategy

How Agencies Integrate Automation Across Sales and Support Operations

Connecting automated workflows across acquisition and client management eliminates operational friction, improves conversion rates, and keeps account handoffs seamless.

Jul 27, 2026

SaaS operations

Standardizing Phone System Defaults for HighLevel Sub-Accounts

Learn how setting global phone preferences in HighLevel automates sub-account provisioning, reduces manual onboarding steps, and maintains compliance across clients.