Is Nexus Hub officially affiliated with HighLevel?

No. Nexus Hub is an independent community and educational resource. It is not affiliated with, endorsed by, or sponsored by HighLevel. That independence is the point — we can tell you what to avoid, not just how features work.

Is this for beginners or experienced users?

Both. New agencies use the setup courses and A2P checklists to get running. Experienced operators use the live calls and snapshots to skip the trial-and-error on new features.

When are the live calls?

Monday 11 AM CT and 4 PM CT, Wednesday 11 AM CT, Friday 11 AM CT and 4 PM CT. Five calls a week, hosted by Charles Higgins.

Are the calls recorded?

Yes. Replays are available to members in the community.

What kinds of resources are included?

Snapshots, SOPs, checklists, templates, scripts, courses and recordings — all kept current as HighLevel changes.

Can I ask questions about my specific setup?

Yes. That's the point of the live calls and the community. Bring your account details, get answers you can implement the same day.

Each membership covers one person. Logins, recordings and member resources cannot be shared, so anyone else on your team who needs access joins with their own $49/month membership — there are no bundled seats and no per-seat upsells.

Can I cancel anytime? Are there refunds?

Cancel anytime. No trials and no refunds — you know what you're getting before you join, and every call is described upfront.

How is this different from free Facebook, Skool or YouTube communities?

Answer quality, live implementation help and content that gets updated. Free groups are great for hobbyists. Nexus Hub is built for operators who need to ship this week.

How is it different from official HighLevel training?

Independence. Official training explains features. Nexus Hub can tell you when a feature isn't ready, when a workaround is better, and when the answer is 'don't build that'.

What happens immediately after joining?

Instant access. Post an intro, pick your current challenge, and join the next call — never more than two days away.

Independent support for HighLevel agencies

Where HighLevel agencies get unstuck.

Bring your real HighLevel account and agency problems to five calls a week of live implementation help, and use the current templates, SOPs, snapshots and courses inside the community the same day — $49/month.

Independent from HighLevel, with every call hosted live by Charles Higgins — practical help, not a support script.

Join Nexus Hub — $49/mo See how Nexus works

Next live callMon 11 AM CT & 4 PM CT · Wed 11 AM CT · Fri 11 AM CT & 4 PM CT

Workflows

"My appointment reminder workflow fires twice when a contact rebooks. What am I missing?"

AnsweredCharles · on a live call

Check the trigger filters — a rebook re-enters the workflow unless you add 'stop on response'. Here's the exact setting…

Live each week · 5 calls

Mon · Wed · Fri with Charles

Mon · 11 AM CT, 4 PM CT
Wed · 11 AM CT
Fri · 11 AM CT, 4 PM CT

Snapshot

Reactivation snapshot

In the community

SOP

Onboarding SOP

In the community

Cards above are representative examples based on common member questions.

The reality

HighLevel is powerful. Figuring it out alone is exhausting

Too many scattered tutorials

Twelve videos, three answers, none current.

Advice without implementation help

You know the what. Nobody shows the how.

Platform changes that are hard to follow

Features move. Your setup breaks quietly.

Questions too specific for support articles

Your setup isn't in the docs.

Nexus Hub gives you one place to ask, learn, build and move forward.

What are you stuck on?

Pick the thing slowing you down

Common problems

Which plan and setup do I actually need?
My domain and A2P registration are stuck
I don't know what to build first

Community resources

Course

New agency setup

90 min

Checklist

A2P registration checklist

20 min

Best live call

Monday Q&A · 11 AM CT

Example thread

Dana · new agency

Stuck on subaccount setup for my first client…

Answered· 6 replies

Join Nexus Hub Everything on getting started

Example threads and resources shown here are representative examples based on common member questions.

What you get

Everything agency owners actually need

Get answers

Live Q&A five times a week with Charles.

Join a live call

Build faster

Snapshots, SOPs, templates, checklists and working examples.

Browse the resource library

Learn clearly

Focused courses and walkthroughs without unnecessary theory.

Explore the courses

Grow together

Ask questions, share wins and learn from experienced owners.

Meet the community

Stay current

Feature-update feed and independent explanations on the blog.

See feature updates

Live with Charles — five calls a week

Bring the problem. Leave with a next step

Monday

11 AM CT
Monday implementation call
4 PM CT
Monday operator hour

Two sessions — pick the one that fits your day.

Wednesday

11 AM CT
Wednesday troubleshooting call

Midweek session — bring what broke since Monday.

Friday

11 AM CT
Friday build session
4 PM CT
Friday open Q&A

Close the week with working answers.

Hosted by Charles Higgins inside the community · replays available to members in the community

Inside the community

Real questions. Useful answers

No posturing, no engagement bait. Members ask about their actual setup and get answers they can implement the same day.

Workflows & AutomationsAgency OperationsSaaS OffersClient OnboardingWins & Feedback

Marcus · SaaS agency

How are you handling client onboarding for SaaS-mode subaccounts without a full-time VA?

Accepted answerCharles

We run a three-email sequence plus one 20-minute kickoff call, all from a snapshot. I'll link the SOP below — copy it and swap your branding.

Client Onboarding SOPCovered liveFriday replay

Peer reply

Ran the same snapshot for my onboarding — the kickoff call is where most of the back-and-forth disappears.

Representative example based on common member questions

Preview

What's inside the library

Snapshot

Database reactivation campaign

Full workflow, emails and SMS copy. Import and customize.

Course

New agency setup, start to first client

Nine short lessons. No theory padding.

SOP · Members

A2P 10DLC registration walkthrough

Step-by-step with current carrier requirements.

Static preview cards — the searchable library lives inside the community.

How it works

Four steps from stuck to shipping

Step 01

Join through the community

$49/month checkout, instant access.

Step 02

Pick your challenge

Introduce yourself and pick your current challenge.

Step 03

Use a resource or bring it live

Grab the template or ask Charles on the next call — never more than two days away.

Step 04

Implement with support

Post progress, get feedback, keep moving.

Member stories

In their own words

HighLevel agency owners on what changed after joining Nexus Hub.

See all member stories

Independent by design

Hosted by Charles Higgins — on every call, five times a week

Charles is the founder of Pinnacle AI and a SaaSpreneur Gold Award winner. The guidance is independent, practical and grounded in what works inside real accounts.

Read the full story

Founder, Pinnacle AI SaaSpreneur Gold Award winner

Blog

From the blog

All posts

AI & automation

Safely Updating HighLevel AI Agents Using Agent Studio Versioning

Learn how to update active AI flow agents in HighLevel without breaking live client campaigns using Agent Studio's testing and staging environments.

Sep 11, 2026

AI & automation

How to Build an AI SEO Strategy Without Degrading Content Quality

Integrating artificial intelligence into your content workflow speeds up production, but maintaining strict editorial oversight and deep technical systems ensures long-term search visibility.

Sep 10, 2026

Feature updates

What just shipped in HighLevel

All feature updates

Improved
Workflow Publish & Validation GateSep 11, 2026
Improved
Manually retry failed subscription paymentsSep 11, 2026
Improved
🎙️ Communities - Voice Notes in Posts and CommentsSep 11, 2026
Improved
Discover Marketplace Apps with Ask AISep 10, 2026
Improved
Meta Post-Publish Recommendations in Ad ManagerSep 10, 2026

How they work together

Official HighLevel Support vs. Nexus Hub

These two work together. HighLevel support keeps the platform working and answers how features are meant to be used. Nexus Hub helps you decide what to build in your own account and get it live.

Official HighLevel Support

Best for platform questions and account issues

Product and account support
Official documentation
General platform training
Understanding how a feature works
Platform-related troubleshooting

Nexus Hub

Best for implementation inside your own agency

Account-specific implementation
Deciding what to build and why
Agency workflow design
Live troubleshooting and working sessions
Independent operational guidance
Learning from other agency owners
Improving the complete client-delivery system

Nexus Hub is independent and does not replace official HighLevel support — keep using it for product, billing and account issues.

Join Nexus Hub

One membership, everything included

Simple pricing. No tiers

$49/month

Billed monthly · cancel anytime · no trials, no refunds

5 live calls with Charles every week
Full resource & snapshot library while subscribed
Private community access
All courses, walkthroughs and recordings

Join Nexus Hub — $49/mo

Checkout and membership run inside the HighLevel-built community.

Questions

Frequently asked

Stop searching. Start moving forward

Join a practical community built to help HighLevel agencies solve problems, build faster and grow with confidence. $49/month, cancel anytime.