This Privacy policy explains how Nexus Hub collects, uses, stores, and protects your personal information when you visit our website or use our community and educational services.
- Legal entity
- Nexus Hub
- Privacy email
- privacy@nexushub.club
- Support email
- support@nexushub.club
- Corrections email
- corrections@nexushub.club
- Privacy request response
- within 30 days of a verified request
1. Information we collect
We collect information you provide directly, such as your name, email address, and account details when you join or contact us. We also collect technical information automatically, including your IP address, browser type, device information, and how you interact with the Services.
2. How we use your information
We use the information we collect to:
- Provide and improve the Services
- Communicate with you about updates, events, and support
- Process payments and manage your account
- Understand usage trends and improve educational content
- Enforce our Terms of service and protect the community
3. Sharing and service providers
We do not sell your personal information. We share information with service providers who help us operate the Services, only to the extent they need it, and we may disclose information if required by law or to protect our rights and safety.
The categories of service providers we use are:
- Website hosting and content delivery
- Community and membership platform (GoKollab)
- Payment processing (handled by the membership platform)
- Product-feedback and changelog tooling
- Email delivery for account and support messages
- Website analytics and tag management
- Testimonial collection and display
- Support helpdesk / chat widget
4. Cookies and analytics
This site uses Google Tag Manager and Google Analytics 4 to understand which pages and resources are useful. Analytics storage is governed by Google Consent Mode, and cookies set by embedded third-party content (such as YouTube players, the testimonial widget and the support chat widget) are set by those providers when you load or interact with them. We do not sell personal information, and you can block or clear cookies in your browser at any time.
5. Data security
We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
7. Your choices
You may update your account information, opt out of marketing emails, or request deletion of your account by contacting us. Some communications, such as service notices, are necessary and cannot be opted out of.
Email privacy@nexushub.club with the request type (access, correction, deletion, or opt-out) and the email address associated with your account. We respond within 30 days of a verified request. To report a factual error in our published content, email corrections@nexushub.club.
9. Children's privacy
The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy policy from time to time. We will post the revised version with a new "Last updated" date and, for significant changes, notify you through the Services or by email.
11. Contact us
If you have questions about this Privacy policy or how we handle your information, please contact us through the Nexus Hub community portal or by email at privacy@nexushub.club.
Privacy requests and every other contact route are listed on the contact page.
This page is written in plain language for clarity and is not legal advice. Where it differs from a signed agreement or applicable law, the agreement or law applies.