chat-widget
A chat widget keeps conversations on your site without sending visitors away. To make those conversations work, messages need to be noticed quickly. We added a notification sound toggle so you can capture attention with a single ping and keep customers engaged. Why add a notification sound? A short sound
calendar-notifications
Photo by Claudio Schwarz on Unsplash Missed meetings, missing video links, and booking confusion often trace back to a single cause: a disconnected calendar or video conferencing integration. We built a simple, reliable notification flow to reduce those interruptions and keep bookings on track. Why this matters When an integration
token-pricing
Photo by Sanket Mishra on Unsplash We are moving from a flat per-message fee to a token-based billing model for conversation AI agents. That change gives us a fairer, more transparent way to pay for AI interactions. Instead of a one-size-fits-all charge, we only pay for the actual work an
course-builder
Courses help establish your brand as a reliable source of information and provide clear value to customers. We updated the Course Builder to make that process faster and more pleasant. The interface is modernized, navigation is smoother, and content editing stays where it belongs: inside the editor. What changed * Modernized
form-builder
Photo by Joshua Reddekopp on Unsplash Our forms collect customer information. The final step that gets that information into your system is the submission button. We added a personalizable icon to those buttons to increase appeal and promote more submissions. What this feature does The new icon option lets you
accounting-integration
Photo by Juno Jo on Unsplash Connecting your accounting software with your business platform should simplify bookkeeping, not create another source of friction. When set up correctly, the integration keeps contacts, invoices, payments, currencies, taxes, and statuses aligned so you spend less time reconciling and more time serving customers. This
ai-page-builder
We can build landing pages, funnels, and full websites in minutes instead of days. The new AI-powered page builder removes the most tedious parts of design and copywriting by generating layouts, images, and customer-focused copy automatically. It also lets us import a look we love from any URL or image,
voicemail
Managing heavy call volume is more than picking up the phone. When lines get busy, we need a fast, reliable way to review and act on voicemails. The new voicemail tab in the web dialer gives us that: searchable lists, playable audio, transcriptions, and one-click follow-ups so we can reconnect
Photo by Brett Jordan on Unsplash We added a new channel for calendar reminders so businesses can reach customers who prefer WhatsApp. This creates a faster, more familiar way to send appointment reminders and reduces no-shows by using a messaging channel with significantly higher open rates. Enable WhatsApp Calendar Notifications
Reputation Management
Review requests help us connect with customers and improve our business. We recently added the ability to attach images dynamically to those requests. Instead of a single static logo, teams can now include up to five photos to make outreach more personal and persuasive. How it works Here’s how
live-streaming
Live streaming is the most engaging way to connect with your audience. It lets you show an unscripted, authentic face and brings real-time interaction right into your community. Hosting live sessions inside your group puts the connection at your home base and makes it easier to build trust, answer questions,
whatsapp-business
Managing customer conversations across a phone and a business platform no longer needs to be a juggling act. We can keep using our WhatsApp Business phone app for calls, groups, and status updates while running automations, bulk messaging, and analytics from our business software — all on the same phone number.