Photo by Vitaly Gariev on Unsplash Files shared over WhatsApp—photos, receipts, contracts, or PDFs—are often central to customer conversations. Those files used to vanish automatically because of built-in platform limits. We now store all WhatsApp media in the CRM automatically for up to one year, and you can
Photo by Brett Jordan on Unsplash We added a new channel for calendar reminders so businesses can reach customers who prefer WhatsApp. This creates a faster, more familiar way to send appointment reminders and reduces no-shows by using a messaging channel with significantly higher open rates. Enable WhatsApp Calendar Notifications
We recently published a short walkthrough that highlights a powerful onboarding feature inside the platform, and in this article we’ll expand on that step-by-step process so you can confidently onboard your customers to WhatsApp Business. The original walkthrough was created by Andrew George, and we’ll follow the same