HighLevel
How to Set Up Conversation SLAs in HighLevel: A Practical Guide for Agencies and Teams
Conversation SLAs (service level agreements) are a simple but powerful way to ensure timely responses across your CRM. For agencies and teams using HighLevel (GoHighLevel or GHL), SLAs help track response targets, prioritize conversations, and measure performance across channels like SMS, email, WhatsApp, and social messaging. This guide explains what